1. About these terms
These terms apply to your use of retailboost.in and to every purchase you make from RetailBoost (sole proprietorship of Deepika Prajapat), No 72 Balaji Complex, 1st Main Road, Garudacharpalya, Mahadevapura Post, Bengaluru, Karnataka – 560048 ("RetailBoost", "we", "us"). By using the website or placing an order, you agree to these terms, our Privacy Policy, Refund & Cancellation Policy and Shipping & Delivery Policy.
2. Eligibility and your account
- You must be at least 18 years old to place an order.
- You log in with your mobile number and a one-time password (OTP). Keep your phone and OTPs private – orders placed after a successful OTP login are treated as placed by you.
- Please give correct name, mobile number and address details. We are not responsible for delays or failed deliveries caused by incorrect details.
3. Products and prices
- We sell new mobile phones and related products. Product images are for illustration; the actual colour and packaging may vary slightly.
- All prices are in Indian Rupees (₹) and include applicable GST unless stated otherwise. Delivery is free.
- Prices and offers can change without notice. The price that applies is the one shown when you place your order.
- If a product is listed at a clearly incorrect price or with incorrect details because of a technical or typing error, we may cancel the order and give you a full refund of any amount paid.
4. Orders and stock
- Placing an order is an offer to buy. The order is accepted when we confirm it (by WhatsApp, SMS, email or phone).
- Products are subject to availability. If a product becomes unavailable after you order, we will inform you and refund any amount paid in full.
- We may limit quantities per customer and may refuse or cancel orders that appear fraudulent or for resale.
5. Payment
- We accept UPI, debit/credit cards and net banking through our secure payment gateway partner. Cash on Delivery is not available.
- We do not store your card details, UPI PIN or banking passwords.
- An order is processed only after the payment is successfully confirmed by the payment gateway. If money is debited but the order is not confirmed, the amount is refunded to your original payment method as per our Refund Policy.
6. Delivery, cancellation and returns
Delivery, store pickup, cancellation, returns and refunds are explained in our Shipping & Delivery Policy and Refund & Cancellation Policy. In short: orders can be cancelled before dispatch; returns are accepted only for defective, damaged or wrong products reported within 24 hours of delivery with an unboxing video.
7. Warranty
All phones come with the manufacturer's (brand's) warranty. Warranty service is provided by the brand's authorised service centres according to the brand's warranty terms. Please keep your invoice, as it is needed for warranty claims. RetailBoost is happy to help you contact the brand's service centre.
8. Use of the website
- Do not misuse the website: no attempts to hack, overload, copy content in bulk, or place fake orders.
- All content on this website (logo, text, design, images) belongs to RetailBoost or its partners and may not be copied without permission. Brand names and logos of phone makers belong to their respective owners.
9. Limitation of liability
To the extent permitted by law, RetailBoost's total liability for any order is limited to the amount you paid for that order. We are not responsible for indirect losses, or for delays caused by events outside our control (such as natural disasters, strikes, courier or network disruptions). Nothing in these terms limits your rights under the Consumer Protection Act, 2019.
10. Governing law and disputes
These terms are governed by the laws of India. Please contact us first – most issues are solved quickly. Any dispute that cannot be resolved will be subject to the jurisdiction of the courts in Bengaluru, Karnataka, without affecting your right to approach a consumer commission under the Consumer Protection Act, 2019.
11. Grievance Officer
Name: Deepika Prajapat
Designation: Proprietor, RetailBoost
Email: info@retailboost.in · Phone / WhatsApp: +91 91876 27737
We acknowledge complaints within 48 hours and aim to resolve them within one month.
12. Changes to these terms
We may update these terms from time to time. The version on this page at the time of your order applies to that order.