1. Cancelling an order
- Before dispatch: you can cancel your order free of charge. Contact us on WhatsApp/phone +91 91876 27737 or email info@retailboost.in with your order number. You get a full refund.
- After dispatch: orders cannot be cancelled. If you have a problem with the product after delivery, see "Returns" below.
- Cancelled by us: if we cancel your order (for example, the product is out of stock or cannot be delivered to your pincode), you get a full refund.
2. Returns – when they are accepted
Because mobile phones are sealed, personal devices, we accept returns only when:
- the phone is defective on arrival (dead, does not switch on, or has a manufacturing fault),
- the product is physically damaged in transit, or
- you received the wrong product (different model, storage or colour from your order), or items are missing from the box.
Returns for change of mind are not accepted.
3. How to raise a return request
- Report the issue within 24 hours of delivery on WhatsApp/phone +91 91876 27737 or email info@retailboost.in, with your order number.
- Share an unboxing video: one continuous, unedited video starting from the sealed package with the shipping label visible, through opening the box and showing the issue. The phone's IMEI (on the box) should be visible.
- Keep the phone, box, accessories, invoice and free gifts (if any) complete and in original condition.
4. Returns are not accepted when
- the issue is reported after 24 hours of delivery,
- there is no unboxing video, or it is edited or incomplete,
- the phone has physical or liquid damage caused after delivery, or has been repaired or tampered with,
- the box, accessories, invoice or IMEI label are missing or don't match,
- the issue is a software setting or app problem that can be fixed by an update or reset.
5. Inspection and resolution
After we receive your request, we review the video and, where needed, arrange pickup or ask you to visit our store. Once the claim is approved, we offer a replacement of the same product (subject to stock) or a full refund.
6. Problems after 24 hours – brand warranty
Defects that appear after the first 24 hours are covered by the manufacturer's warranty and are handled by the brand's authorised service centre. Please keep your invoice. We are happy to help you find the nearest service centre.
7. Refunds
- Refunds are made to your original payment method (the same UPI account, card or bank account).
- We start the refund within 14 working days of the cancellation or of the return being approved. Your bank may take a few more working days to show the amount in your account.
- If money was debited but your order was not confirmed (failed payment), the amount is refunded automatically to your original payment method.
- For any refund question, contact us with your order number.
8. Contact & grievances
RetailBoost, No 72 Balaji Complex, 1st Main Road, Garudacharpalya, Mahadevapura Post, Bengaluru, Karnataka – 560048
Phone / WhatsApp: +91 91876 27737 · Email: info@retailboost.in
Grievance Officer: Deepika Prajapat, Proprietor – see Contact Us.